We offer you replacements within 5 to 7 days from the date of delivery on the product. We only replace items if they are defective. If you need to exchange it for the same item, send us e-mail at [email protected] and or given on the website. Following products shall not be eligible for return or replacement. Any consumable item that has been used. Products with missing serial numbers. Damage due to misuse of product. Any products that is returned without the original packing and accessories including the box and all other items, originally included with the products delivered.